Effective Date: 1 February 2025 Last Updated: 22 May 2026
Welcome to Break X Golf (“BxG”), operated by Practice Labs LTD (“we,” “us,” or “our”). Your privacy is important to us, and this policy explains how we collect, use, and protect your personal information when you use our website, web app, and mobile applications.
By using our website or app, you agree to the collection and use of information in accordance with this policy.
1. Who We Are
- Company Name: Practice Labs LTD
- Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
- Company Registration Number: 16226863
- Contact Email: admin@breakxgolf.com
If you have any questions regarding this Privacy Policy, please contact us at admin@breakxgolf.com.
2. What Data We Collect
We may collect the following types of personal data when you interact with Break X Golf:
2.1 Personal Information
- Name
- Email address
- Account login details
- Payment information (processed securely via Stripe — we never store card details on our servers)
2.2 Usage & Device Data
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on our website
- App usage data (screens visited, features used, session activity)
- Device identifiers (e.g. device type, operating system version)
2.3 Golf & Performance Data
- Golf statistics (e.g. strokes gained data, shot accuracy, scores by category)
- User-inputted round and practice data
- Practice session activity and game scores within the app
2.4 Cookies & Tracking Technologies
We use Microsoft Clarity (website and app analytics), Google Analytics (website only), and Facebook Pixel (website only) to track interactions and improve our services. This data includes:
- Page visits and clicks
- Heatmaps and user interactions
- Ad performance tracking
For more details, see our Cookie Policy.
3. How We Use Your Data
We use your personal data for the following purposes:
- To provide and improve our services — personalising practice plans based on your stats and usage behaviour.
- For analytics and performance tracking — understanding how users interact with our platform so we can improve it.
- For customer support — assisting with account-related queries.
- For marketing and communication — sending relevant updates and promotions (only with your consent).
- To ensure security — detecting fraudulent activities and protecting user data.
- For research and benchmarking — using anonymised, aggregated data to analyse practice trends and improvement rates across our user base.
4. How We Store & Protect Your Data
- User data is securely stored via Supabase (our database provider) on cloud-based servers.
- Our application is hosted on Heroku.
- We implement encryption, access control, and regular security reviews to protect your data.
- Payment details are never stored on our servers and are processed exclusively via Stripe.
5. Data Sharing & Third-Party Services
We do not sell or rent your personal data. However, we share data with the following trusted third-party processors:
| Service Provider | Purpose |
|---|---|
| Supabase | Database hosting and storage |
| Heroku | Application hosting |
| Stripe | Secure payment processing |
| Microsoft Clarity | User behaviour analytics (website and app) |
| Google Analytics | Website performance tracking |
| Facebook Pixel | Advertising and remarketing |
| Beehiiv | Newsletter delivery and management |
| EmailOctopus | Automated onboarding email sequences |
All third-party services process data in accordance with their own privacy policies and, where applicable, under Data Processing Agreements with us.
6. International Data Transfers
Since we have users worldwide, data may be transferred outside the UK to servers in other regions (including the United States). We ensure compliance with UK GDPR by using Standard Contractual Clauses (SCCs) and other appropriate legal safeguards.
7. Your Rights (UK GDPR & CCPA)
As a user, you have the following rights:
- Access Your Data — request a copy of your personal information.
- Correct Your Data — update any inaccurate or incomplete information.
- Delete Your Data — request account and data deletion.
- Data Portability — request your data in a structured, machine-readable format.
- Opt-Out of Marketing — unsubscribe from marketing emails at any time using the link in any email we send.
- Disable Tracking — adjust cookie preferences via our Cookie Settings page.
- Object to Processing — object to our use of your data for certain purposes, including direct marketing.
To exercise any of these rights, contact us at admin@breakxgolf.com. We will respond within 30 days.
8. Data Retention
- We retain personal data for as long as you have an active account.
- If your account is inactive, we will delete your data after 6 years unless retention is required by law (e.g. for financial records).
9. Children’s Privacy
Break X Golf is not intended for children under 13. We do not knowingly collect personal data from anyone under 13. If we become aware that we have done so, we will delete it immediately.
10. Updates to This Privacy Policy
We may update this policy occasionally to reflect changes in our services or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the app or website after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: admin@breakxgolf.com
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ